Your Privacy Is Our Responsibility
This document provides a full description of how your personal information is collected, used, and protected on the cerckex platform.
Introduction and Scope
cerckex ("we", "our", "platform") is a trusted online betting and casino service provider in Bangladesh. When you use the cerckex website or related services, you agree to the terms of this privacy policy. This policy has been established to ensure the safety and protection of your personal information.
1. Information We Collect
cerckex collects your information in several ways. A detailed description of the information collected is given below:
Information Provided Directly
- Full name and date of birth
- Email address
- Mobile number
- Residential address
- National ID or passport information (for verification)
- Payment account information (bKash, Nagad, Rocket number)
Automatically Collected Information
- IP address and device type
- Browser version and operating system
- Page visit history and duration
- Cookies and session data
- Login time and usage patterns
- Geolocation data (country level)
Gaming Activity Information
- Bet history and amounts
- Win/loss records
- Bonus receipt and usage details
- Transaction history (deposits and withdrawals)
- Account balance change logs
Support Communication Records
- Live chat conversation records
- Email correspondence
- Details of complaints and requests
- Issue resolution history
2. Purposes of Using Information
cerckex uses your information only for specific and lawful purposes. The main purposes for which we use information are described below:
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Ensuring registration, login, and account security | Contractual necessity |
| Identity Verification (KYC) | Confirming age, identity, and address | Legal obligation |
| Financial Transactions | Processing deposits, withdrawals, and payments | Contractual necessity |
| Fraud Prevention | Detecting and preventing suspicious activity | Legitimate interest |
| Customer Support | Resolving issues and providing assistance | Legitimate interest |
| Service Improvement | Analyzing and improving the user experience | Legitimate interest |
| Responsible Gaming | Monitoring and supporting responsible gaming behavior | Legal obligation and ethical responsibility |
3. Information Sharing and Disclosure
cerckex does not sell your personal information to third parties. Information may only be shared in the limited circumstances described below:
- Payment Processors: Information necessary to complete transactions via bKash, Nagad, Rocket, and bank transfer is shared with the relevant payment partners.
- Technology Service Providers: Limited information may be shared with technology providers required for platform operations.
- Legal Obligations: Information may be disclosed in response to a court order or a lawful request from a law enforcement agency.
- Anti-Money Laundering (AML): Information may be shared as needed with competent authorities to prevent financial crime.
- Business Restructuring: In the event of a merger or acquisition, the new entity will process information in accordance with the same privacy policy.
4. Cookies and Tracking Technologies
The cerckex website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience.
Essential Cookies
Essential for login sessions and core site functionality. Without these, the site will not function properly.
Analytics Cookies
Collects site usage statistics to improve service quality. All data remains anonymous.
Preference Cookies
Remembers your language and preferred settings. Provides a personalized experience on your next visit.
Security Cookies
Used for fraud prevention and account protection. Helps detect unauthorized access.
5. Data Retention and Security Measures
cerckex applies the highest industry-standard security technologies to protect your information. Our security framework is described below:
Encryption
All data transmission is secured through SSL/TLS encryption technology. Stored data is also kept in encrypted form.
Access Control
Under a strict access policy, only authorized staff can access the information they need.
Retention Period
Even after an account is closed, information is retained for a specified period as required by law.
Data Retention Guidelines
| Data Type | Retention Period |
|---|---|
| Account and Identity Information | At least 5 years after account closure |
| Financial Transaction Records | At least 5 years after the last transaction |
| Support Communication Records | 3 years after resolution |
| Cookies and session data | Until session ends or 30 days (preference cookies 1 year) |
| Marketing Consent Records | 3 years after consent is withdrawn |
6. Your Rights
As a cerckex user, you have several important rights over your own personal information:
Right to Access
You can request a copy of the information cerckex holds about you. We will respond within a reasonable time.
Right to Rectification
If there is an error in your information, you can request a correction. This can be done through account settings or via support.
Right to Erasure
In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You can object to your information being used for marketing communications. Your request will be acted upon as soon as it is received.
Right to Data Portability
You can receive your account information in a structured format, which can be used with another service.
Right to Restrict Processing
In certain cases, you can request that the processing of your information be temporarily restricted.
7. Protection of Minors
cerckex is for users aged 21 and above only. We do not knowingly collect personal information from any minor.
8. International Data Transfers
cerckex uses international technology infrastructure in some cases to ensure world-class service. Circumstances in which your information may be transferred outside Bangladesh include:
- When using international cloud server infrastructure, data is transferred securely.
- Appropriate security measures and contractual protections are ensured for all international data transfers.
- All our third-party partners are contractually bound to follow standards equivalent to this privacy policy.
- Encryption is always used during data transfer to prevent unauthorized access.
9. Policy Changes & Updates
cerckex reserves the right to update this privacy policy from time to time. The following process will be followed for any changes:
- For significant changes, you will be notified at your registered email address.
- The effective date of the updated policy will be clearly stated at the top of this page.
- If you continue using the platform after any changes, you will be considered to have agreed to the new policy.
- If you do not agree to the revised policy, you have the right to request closure of your account.
10. Contact & Complaints
Please contact us for any questions, requests, or complaints regarding this privacy policy. cerckex is committed to responding appropriately to all privacy-related matters.
Live Chat
Use our 24/7 Bengali live chat service for immediate assistance. Our team is ready to help with any privacy-related concerns.
Related Policies
Read our other important policies and information. cerckex operates with complete transparency and we keep all policies easily accessible.
- Terms & Conditions — Read the full terms of service use.
- Responsible Gaming — Get advice and support to enjoy gaming safely and responsibly.
- FAQ — Find answers to common questions.
- About Us — Learn more about cerckex.